Question Details

Principles of Management MGT101 HK1 fianl exam complete solution correct answer key

Question Details:
Principles of Management MGT101 HK1 fianl exam complete solution correct answer key

Principles of Management MGT101 - HK1 fianl exam complete solution correct answer key

Question 1

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When creativity is desirable, then:

 

the organization should be completely centralized

 

the organization should be completely decentralized

 

some degree of decentralization is desirable

 

it is impossible to recommend centralization or decentralization in this situation

 

  Question 2

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In order to raise the odds their commands will be accepted, Barnard recommends:

 

the manager uses informal channels of communication

 

each organization member receive directions from the most expedient communication channel

 

the line of communication between manager and subordinate go through the CEO

 

commands are authenticated as coming from a manager

 

  Question 3

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According to staff personnel, one reason for line/staff conflict is that line personnel:

 

tend to assume staff authority

 

do not give sound advice

 

fail to keep staff personnel informed of their activities

 

resist new ideas

 

  Question 4

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The three main types of authority that can exist within an organization are:

 

line, staff, and formal

 

staff, informal, and formal

 

line, staff, and functional

 

line, functional, and formal

 

  Question 5

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The most basic method of dividing job activities is the:

 

process control method

 

customer location method

 

centralization method

 

functional similarity method

 

  Question 6

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The roles that staff personnel perform include all of the following EXCEPT:

 

the advisory or counseling role

 

the service role

 

the financial role

 

the control role

 

  Question 7

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All of the following should be done by staff personnel to reduce line-staff conflict EXCEPT:

 

emphasize the objectives of the organization as a whole

 

encourage and educate line personnel in the appropriate use of staff personnel

 

deal intelligently with resistance to change, rather than view it as an immovable barrier

 

all of the above should be used by staff personnel to reduce line-staff conflict

 

  Question 8

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The process of assigning job activities and related authority to specific individuals in the organization is termed:

 

delegation

 

accountability

 

responsibility

 

authority

 

  Question 9

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The three steps of the delegation process are:

 

create accountability, promote acceptance, and require performance

 

assign specific duties, grant authority, and create accountability

 

assign responsibility, create accountability, and assign specific duties

 

create responsibility, grant authority, and promote acceptance

 

  Question 10

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The amount of power an individual in an organization possesses is:

 

total power

 

position power

 

authority

 

personal power

 

  Question 11

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A manager who quietly makes her significant achievements visible to others and builds up a successful record and a solid professional reputation is attempting to increase her:

 

personal power through creating a belief she possesses a high level of expertise within the organization

 

position power through creating a belief she possesses a high level of expertise within the organization

 

personal power by establishing a sense of identification with the manager

 

position power by establishing a sense of identification with the manager

 

  Question 12

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Which one of the following is NOT one of the three main steps of the controlling process?

 

taking corrective action

 

measuring performance

 

establishing policies and rules

 

comparing measured performance to standards

 

  Question 13

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A sign that a problem exists is:

 

declining sales

 

a symptom

 

low employee morale

 

a standard

 

  Question 14

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A good, objective method of determining the optimal amount of control to use is:

 

the Delphi technique

 

cost-benefit analysis

 

linear programming

 

post-control processes

 

  Question 15

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The power derived from a manager's relationship with others is:

 

total power

 

position power

 

authority

 

personal power

 

  Question 16

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Making something happen the way it was planned to happen is:

 

control

 

planning

 

influencing

 

organizing

 

  Question 17

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The controller would most likely report to which of the following individuals?

 

chairperson of the board of directors

 

chief executive officer

 

outside accounting firm

 

vice president of finance

 

  Question 18

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Factors within an organization that are barriers to organizational goal attainment are:

 

problems

 

issues

 

symptoms

 

standards

 

  Question 19

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Because of its value to management, ______________ should be _____________ as much as possible.

 

communication, ignored

 

message encoding, ignored

 

feedback, encouraged

 

nonverbal communication, practiced

 

  Question 20

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Which of the following statements is most accurate regarding nonverbal communication:

 

nonverbal communication is usually consistent with verbal communication

 

nonverbal communication usually contains more meaning than verbal communication

 

nonverbal communication should be ignored

 

managers do not need to be effective at reading nonverbal communication

 

  Question 21

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The originator of an interpersonal communication is the:

 

source

 

encoder

 

decoder

 

both a and b

 

  Question 22

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In interpersonal communication, the destination's reaction to a message, is known as:

 

feedforward

 

feedback

 

listening

 

the communication process

 

  Question 23

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Which form of communication is primarily used for coordinating various activities?

 

formal communication

 

lateral organizational communication

 

downward organizational communication

 

upward organizational communication

 

  Question 24

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A position description is an example of which form of communication?

 

upward formal communication

 

downward formal communication

 

downward informal communication

 

lateral formal communication

 

  Question 25

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Which of the following strategies should be followed to encourage the flow of formal communication channels?

 

Support the flow of clear and concise statements through formal communication channels

 

Take care to ensure that all organization members have free access to formal communication channels

 

Assign specific communication responsibilities to staff personnel

 

All of the above are effective strategies for encouraging the flow of formal communication

 

  Question 26

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Organizational communication that follows the lines of the organizational chart are:

 

verbal communication

 

informal organizational communication

 

formal organizational communication

 

nonverbal communication

 

  Question 27

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A source can gather nonverbal feedback simply by:

 

watching the nonverbal response of the destination to the message

 

testing the destination

 

asking the destination questions about the message

 

listening to the destination's verbal response to the message

 

  Question 28

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Passing information from one individual to another in a series, or sequence, is known as:

 

lateral organizational communication

 

the grapevine

 

serial transmission

 

noise

 

  Question 29

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The unique way in which a manager perceives organizational problems are:

 

forces in the environment

 

forces in the task

 

forces in the manager

 

forces in the subordinate

 

  Question 30

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The most widely used basis for establishing departments within the formal structure is:

 

functional departmentalization

 

product departmentalization

 

geographic departmentalization

 

customer departmentalization

 

  Question 31

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Helgesen stipulates that ______________tend to create networks or "webs" of authority.

 

men managers

 

women managers

 

all managers

 

there are not any managers who do this

 

  Question 32

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Which of the following statements would be most accurate if subordinates' activities were very similar?

 

there could be a large span of control

 

there is no need for unity of command

 

the organization should be departmentalized by product

 

the organization should be departmentalized by manufacturing process

 

  Question 33

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The main criticism of Max Weber's bureaucracy is that it:

 

violated the unity of command concept

 

created a narrow span of control

 

did not give enough concern for the human variable

 

did not emphasize specialization of labor

 

  Question 34

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The main components of Weber's bureaucracy include all of the following EXCEPT:

 

detailed procedures and rules

 

a clearly outlined organizational hierarchy

 

impersonal relationships among organizational members

 

task duplication

 

  Question 35

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A unique group of resources established by management to perform some organizational task is:

 

an organizational team

 

a group

 

a standing committee

 

a department

 

  Question 36

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The assignment of various portions of a particular task among a number of organizational members is:

 

coordination

 

division of labor

 

unity of command

 

span of control

 

  Question 37

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The writer who had the most profound influence on classical organizing theory was:

 

Max Weber

 

Frederick Taylor

 

Abraham Maslow

 

Henri Fayol

 

  Question 38

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All of the following are characteristics of successful JIT programs EXCEPT:

 

high quality of materials purchased from supplies

 

closeness of suppliers

 

well-organized receiving and handling of materials purchased from suppliers

 

low management commitment and support

 

  Question 39

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Solution Details:
Principles of Management MGT101 - HK1 fianl exam complete solution correct answer key

Principles of Management MGT101 - HK1 fianl exam complete solutiojn correct answer k Question 1 1 points Save When creativity is desirable, then: the organization should be completely centralized the organization should be completely decentralized some degree of decentralization is desirable it is impossible to recommend centralization or decentralization in this situation Question 2 1 points Save In order to raise the odds their commands will be accepted, Barnard recommends: the manager uses informal channels of communication each organization member receive directions from the most expedient communication channel the line of communication between manager and subordinate go through the CEO commands are authenticated as coming from a manager Question 3 1 points Save According to staff personnel, one reason for line/staff conflict is that line personnel: tend to assume staff authority do not give sound advice fail to keep staff personnel informed of their activities resist new ideas Question 4 1 points Save The three main types of authority that can exist within an organization are: line, staff, and formal staff, informal, and formal line, staff, and functional line, functional, and formal Question 5 1 points Save The most basic method of dividing job activities is the: process control method customer location method centralization method functional similarity method Question 6 1 points Save The roles that staff personnel perform include all of the following EXCEPT: the advisory or counseling role the service role the financial role the control role Question 7 1 points Save All of the following should be done by staff personnel to reduce line-staff conflict EXCEPT: emphasize the objectives of the organization as a whole encourage and educate line personnel in the appropriate use of staff personnel deal intelligently with resistance to change, rather than view it as an im...
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  • Submitted: 07/16/2018 8:13am

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